Privacy Policy

Last Updated: June 2026

This Privacy Policy explains how Modon Properties PJSC ("Modon", "we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit our website at property-management.modon.ae (the "Site") and use our services, including property searches, enquiry forms, schedule-visit requests, and live chat.

Modon is the data controller for the purposes of the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where applicable, the EU General Data Protection Regulation (GDPR).

WHO WE ARE

Modon Properties PJSC

Abu Dhabi, United Arab Emirates

Email: info@modon.ae

This Site is operated by Modon as part of our property management and leasing services. We offer residential, commercial, retail, and car park listings across Abu Dhabi, including Al Reem Island, Hudayriyat Island, Al Dhafra, Mina Zayed, Khalifa Park, and Rawdhat.

WHAT PERSONAL DATA WE COLLECT

We collect the following categories of personal data:

1. INFORMATION YOU PROVIDE VOLUNTARILY

You may choose to provide us with personal information when you:

Submit an enquiry form Name, email address, phone number, property of interest, message
Request a property visit Name, email, phone number, preferred date/time, property reference
Use the live chat bot Name, email, phone number, chat history and messages
Create an account or register for updates Name, email, password, preferences
Contact us directly Any information you include in your correspondence

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our Site, we automatically collect certain technical information:

IP address and device type
Browser type and version
Operating system
Pages visited and time spent on each page
Referring URL and exit pages
Interaction with the site search and property filters
Google Maps usage data (location searches, property pin interactions)

This information is collected through cookies and similar tracking technologies (see "Cookies" section below).

3. INFORMATION FROM THIRD PARTIES

We may receive information about you from:

Google Analytics aggregated usage and behaviour data (anonymized)
Social media platforms if you interact with our content on third-party platforms
Property referral partners if you were referred to us through a partner channel

HOW WE USE YOUR PERSONAL DATA

We use your personal data for the following purposes:

Purpose | Legal Basis (UAE PDPL / GDPR)
Respond to your enquiries and property requests | Contract performance / pre-contractual steps
Schedule and confirm property visits | Contract performance
Send property information, availability updates, and pricing | Legitimate interest (responding to your request)
Improve and personalize your experience on the Site | Legitimate interest (Site improvement)
Analyse usage patterns and property demand | Consent (via cookie notice)
Send marketing communications about properties and services | Consent (opt-in required)
Comply with legal and regulatory obligations | Legal obligation
Detect and prevent fraudulent or unauthorized use | Legitimate interest (security)

HOW WE SHARE YOUR PERSONAL DATA

We may share your personal data with the following categories of recipients:

Internal teams Sales, leasing, property management, and customer service teams who need the information to respond to your enquiry
IT service providers Website hosting, CRM, email delivery, and analytics providers who process data on our behalf under strict data processing agreements
Google LLC Via Google Maps API and Google Analytics; data may be transferred in accordance with Google's privacy framework
Government authorities â€” If required by UAE law, court order, or regulatory request

We do not sell your personal data to third parties. We do not share your personal data with third parties for their own marketing purposes without your explicit consent.

INTERNATIONAL DATA TRANSFERS

Your personal data is primarily stored and processed within the United Arab Emirates. If we engage service providers that process data outside the UAE, we ensure appropriate safeguards are in place, including:

Standard contractual clauses (where applicable)
Data processing agreements that comply with UAE PDPL requirements
Verification that the destination jurisdiction provides adequate data protection

DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Data Category | Retention Period
Enquiry form submissions | 24 months from the date of last contact
Schedule-visit requests | 12 months after the scheduled visit date
Chat bot conversations | 12 months
Marketing communications data | Until you withdraw consent or unsubscribe
Website analytics data | 26 months (Google Analytics default)
Legal/compliance records | As required by UAE law
After the retention period expires, your personal data will be securely deleted or anonymized.

YOUR RIGHTS

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the following rights:

Right to be informed You have the right to know what personal data we collect and how we use it (this Privacy Policy fulfils this right)

Right of access Request a copy of the personal data we hold about you
Right to rectification Request correction of inaccurate or incomplete data
Right to erasure Request deletion of your personal data, subject to legal retention obligations
Right to restrict processing Request that we limit how we use your data
Right to data portability Request a copy of your data in a structured, machine-readable format
Right to object Object to processing based on legitimate interest or direct marketing
Right to withdraw consent Withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal
Right to complain Lodge a complaint with the UAE Data Office

If you are located in the European Economic Area (EEA), you also have additional rights under the GDPR.

To exercise any of these rights, please contact us at info@modon.ae. We will respond to your request within 30 days as required by UAE law.

COOKIES AND TRACKING TECHNOLOGIES

1. WHAT ARE COOKIES?

Cookies are small text files that web servers place on your device to store basic information, such as preferences and session data. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

2. HOW WE USE COOKIES

We use cookies to:
Enable core site functionality (navigation, property search, form submissions)
Remember your preferences and filter selections
Measure how you interact with the Site (Google Analytics)
Improve site performance and user experience
Support the live chat bot functionality

3. TYPES OF COOKIES WE USE

Cookie Type | Purpose | Duration
Essential/Strictly Necessary | Core site functionality, form submissions | Session
Functional | Remember preferences, language, filter settings | 1 year
Analytics (Google Analytics) | Track page views, sessions, user behavior | 26 months
Chat bot | Maintain chat session continuity | Session

4. CONTROLLING COOKIES

When you first visit our Site, you will see a cookie consent banner. You can accept all cookies, decline non-essential cookies, or customize your preferences.

You can also manage cookies through your browser settings. Most browsers allow you to:

View cookies stored on your device
Block cookies from specific sites
Delete all cookies when you close your browser
Set preferences for third-party cookies

Please note that disabling essential cookies may affect the functionality of the Site, including the ability to submit enquiry forms or use the property search.

5. THIRD-PARTY TRACKING

We use Google Analytics to understand how visitors interact with our Site. Google may use cookies and similar technologies to collect and analyze usage information. You can learn more about Google's privacy practices at policies.google.com/privacy.

SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

Encryption of data in transit (TLS/SSL) for all form submissions and communications
Access controls and authentication for internal systems
Regular security assessments and vulnerability scanning
Data processing agreements with all third-party service providers
Staff training on data protection and privacy practices
Breach notification procedures in compliance with UAE PDPL requirements

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authority as required by applicable law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

Update the "Last Updated" date at the top of this page
Notify you via a prominent notice on the Site
Where required, obtain your consent to the updated policy

We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

THIRD-PARTY SITES & SERVICES

The Site contains links to third-party websites, including Google Maps, and may display embedded content from external platforms. This Privacy Policy applies only to information collected on this Site. We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.

The Site also includes a live chat bot. Chat conversations are processed and stored securely. We may retain chat transcripts for quality assurance and training purposes as described in the Data Retention section above.

CONTACT US

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or would like to report a privacy concern, please contact us:

Modon Property Management
Modon Properties PJSC
Abu Dhabi, United Arab Emirates
Email: info@modon.ae

For data protection matters specifically:

Email: info@modon.ae (FAO: Data Protection Officer)

You also have the right to lodge a complaint with the UAE Data Office if you believe your data protection rights have been violated.

POLICY DATE

This Privacy Policy is dated June 2026 and supersedes all previous versions.